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Terms & Condition (AGB)

1- Scope

The following terms and conditions apply to all orders placed through our online shop.

 

2- Parties, contract

By placing an order, you are entering into a purchase contract with Essenza Home GmbH & Co KG.

By presenting the products in the online shop, we are making a binding offer to enter into a contract for the sale of the same. You can initially put our products into your shopping basket without any obligation and correct your entries at any time before submitting your binding order by editing your basket as explained in the online shop. By clicking "Buy Now", you are entering into a contract with us to purchase the goods contained in your shopping basket. Immediately after submitting the order you will receive a confirmation email.

 

3 - Contract language, storage of the contract text

The contract language is English.

We will save the contractual text and send you the order particulars and our terms and conditions by email. You can view the contract text in your online account with us.

 

4 - Delivery terms and conditions

The specified product prices do not include costs for shipping. Details on the cost of shipping can be found in the online shop.

We only deliver goods via shipment. Goods cannot be collected from us in person.

 

5 - Payment

In our shop, you can select from the following methods of payment:

  • Credit card (Visa- / Mastercard)
    • By submitting the order, you will also be transmitting your credit card data to us.
    • Following verification that you are the legitimate cardholder, we will charge the payment to your credit card company immediately. The payment transaction is automatically charged to your card by the credit card company.
  • PayPal, PayPal Express
    • If you select PayPal, you will be redirected to the PayPal website during the checkout process. In order to pay for your order using PayPal, you must be a registered PayPal user or you must first register, validate your login data, and confirm the payment to us. After you checkout, we will request PayPal to initiate the payment transaction.
    • The payment transaction will be carried out automatically by PayPal immediately thereafter. Further information will be provided during checkout.
  • PayPal Plus
    • As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the PayPal website during the checkout process. There you can enter your payment data, confirm the use of your data by PayPal, and confirm the transfer of your payment to PayPal.
    • In order to pay for your order using PayPal, you must be a registered PayPal user or you must first register and then sign in with your login data. The payment transaction will be carried out automatically by PayPal immediately thereafter.
    • Further information will be provided during checkout.
    • If you have chosen to pay with a credit card, you do not have to be registered with PayPal in order to pay the invoice on its site. The payment transaction will be processed by your credit card company at PayPal's request immediately after confirmation of the payment order and your identity as the legitimate cardholder. Further information will be provided during checkout.
    • If you have selected to pay for your order via debit , you do not need to be registered with PayPal to pay the invoice on its site. By confirming the payment order with PayPal, you are giving it a direct debit mandate for the invoice amount. PayPal will inform you about the date the debit will be taken from your account. PayPal asks its bank to initiate the payment transaction, submitting the direct debit mandate immediately after confirmation of the payment order. The payment transaction will be carried out automatically and your account will be charged. Further information will be provided during checkout.
    • If you have chosen to pay on account, you do not have to be registered with PayPal in order to pay the invoice on its site. After a successful address and credit check and submission of the order, we will assign our claim to PayPal. Invoice payments will then need to be made to PayPal. In addition to our general terms and conditions, PayPal's general terms and conditions and privacy policy apply to payment processing via PayPal. Further information and the complete terms and conditions of PayPal for purchasing on account can be found here: https://www.paypal.com/de/webapps/mpp/ua/pui-terms? locale.x=en_EN>. 
  • Buying on account via Klarna
    • In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you the option to pay on account.
    • Please note that Klarna is available only for consumers and that payments must be made to Klarna.
    • When purchasing on account with Klarna, you will first receive the goods and then have 14 days to pay the invoice. You can find Klarna's complete terms and conditions for purchases on account at: >https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_en/invoice?fee=0 .
  • American Express
    • By submitting the order, you will also be transmitting your credit card data to us.
    • Following verification that you are the legitimate cardholder, we will charge the payment to your credit card company immediately. The payment transaction is automatically charged to your card by the credit card company.

 

6 - Retention of title

All goods remain our property until full payment has been received.

 

7 - Damage during shipment

If goods are delivered with obvious damage, please report this  immediately to the delivery agent and also contact us without delay. Failure to make a claim or contact us does not have any effect on your statutory rights or their enforcement or the warranty on the product. However, it will help us assert our own claims against the carrier and/or transport insurance.

 

8 - Warranties

Unless otherwise expressly agreed below, the statutory liability for defects applies.

The statute of limitations for used items is one year after delivery.

The above limitations and time reductions do not apply to claims due to damages caused by us, our legal representatives, or agents when they involve

  • injury to life, limb, or health;
  • intentional or grossly negligent breaches of duty or fraudulent intent;
  • a breach of cardinal contractual obligations which are essential to the proper fulfilment of the terms agreed and compliance with which the other party may normally rely;
  • to the extent agreed as part of a guarantee promise
  • provided that the scope of the Product Liability Act is established.

Information regarding any applicable additional guarantees and their exact terms can be found with each product description and on special information pages in the shop.

  • Customer Service: +49 (0)2861 811 64 - 36
  • Dealer Service: +49 (0)2861 811 64, Monday to Friday 9-5. webstore@essenzahome.de
  • During our office hours, we try to answer your questions within 4 hours.

 

9 - Liability

We assume unlimited liability for claims due to damages caused by us, our legal representatives, or agents

  • involving injury to life, limb, or health;
  • intentional or grossly negligent breach of duty and fraudulent intent
  • to the extent agreed in the guarantee promise
  • provided that the scope of the Product Liability Act is established.

A breach of cardinal contractual obligations which are essential to the proper fulfilment of the terms agreed and compliance with which the other party may normally rely. Liability for damages caused by our slight negligence or that of our legal representatives or agents is limited to the foreseeable damage which must typically be expected to incur from such contracts. Claims for damages are otherwise excluded.

 

10 - Settlement of disputes

The European Commission provides a platform for online dispute resolution at  https://ec.europa.eu/ consumers/odr/. . Consumers have the opportunity to use this platform to resolve their disputes.

In order to settle disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists, we are obliged to participate in dispute resolution proceedings before a consumer arbitration body. The General Consumer Arbitration Board of the Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, >www.verbraucher- schlichter.de is responsible. We will participate in dispute resolution proceedings before this body.

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